Exsus client reviews

Voted Top Ten Specialist Tour Operator by Conde Nast Traveller, Exsus has almost 20 years' experience of creating luxury tailor-made holidays all around the world. Over the years, we've received countless testimonials from people who have travelled with us on a luxury holiday, bespoke honeymoon or family adventure. Many of these clients come back time and again for their tailor-made travel. Below is a selection of reviews from clients who've returned from a holiday with us recently.

Wendy Ensink and her family travelled to Sweden in December 2017/January 2018

"Gina was great, helpful and worked through the whole trip to Sweden with me. We had a marvellous, amazing time. The whole experience was wonderful, incredible. We upgraded to an art room in the ICEHOTEL which was fun. We had the most amazing time at Fjellborg Lodge. The staff and excursions were all fantastic. Cross country skiing was fun, and so was the horseback riding. We saw more moose in the car on the way there than we did on the ride, but still enjoyed it. New Year’s Eve was amazing, from ice sculpturing in the morning, to the best moon in the sky for dog mushing. Then an open fire with champagne, followed by dinner and then the Northern Lights. Just amazing." 

Claudia and her family travelled to Argentina, November 2017

"We got back from Argentina days ago, and are still on cloud nine from our amazing trip!! You nailed it!! Millie is great to work with - she is patient, attentive, and really spends the time getting to know what we like/don't like in order to build an itinerary that is the right fit for us. The itinerary was perfect - a great balance between culture and adventure and relaxation, and perfectly sequenced. Posada Verde Oliva was really special. The accommodation and the grounds were beautiful and peaceful - but the real star of this place was the food! Dinner was fantastic and after full days of wine tasting, we chose (as well as all of the other guests staying there) to have dinner at the posada every night - something you should recommend to your future clients. The guides (and drivers!) were all great - very knowledgeable and friendly.

I wouldn't change anything. This was honestly the best trip we have ever taken - everything was perfect... from the flow of our itinerary to the tours to all the hotels. I just wish we could have stayed a month, rather than 11 days! I can't thank you enough for really taking the time to put together a trip that fitted us so well. We are already thinking about where we want to go in 2018 and will be in touch soon!

Peter Streets and his son travelled to Chile, November 2017

"Caroline was a great help in creating our trip to Chile. Her great advice resulted in a genuine trip of a lifetime! The night skies were astonishing! This was one of the main reasons behind our initial decision to go - but the scenery in the Atacama desert is equally amazing.

Timothy Rees and partner travelled to Argentina & Uruguay, November 2017

"Caroline constructed an excellent itinerary to Argentina and Uruguay which matched our expectations well and suited our interests and expectations of this trip. She was responsive and worked with us well, with flexibility in any alterations right up to and during the trip. We were delighted with the overall standard of the trip and our expectations were more than met! A complicated itinerary with many transfers / hotels / flights and tours. There were no delays, and local agents were always there when you expected them to be there. Hotel standards were as expected and often more than we'd expected. There was  enough 'downtime' between tours to relax, and the time spent travelling and resting was well balanced. Caroline chose interesting tours which were often 'less touristy' and were well matched to our interests as we'd discussed in planning the holiday.

Highlights of the trip: the dramatic scenery of Salta state, the wine tastings in Cafayate, the Rojo Tango show, visits to La Boca and Tigre, the La Bamba experience, great food and wine."

James and Leiola travelled to Japan, October 2017

"Gina was great. Pretty incredible that she pulled this off in less than two weeks! We had a great time. We fit in so much in Japan in such a short amount of time, I definitely would not have been able to do that without Gina's help. The guides were fantastic. I love their knowledge of history, and they were pretty awesome with teaching me how to use the subway/train. I may actually be able to not get lost if I go back... Bonus! The private car/driver to and from the airport was first class, a Mercedes van both ways. It made arrival and departure very stress-free. 

The excursions are what I think set Exsus apart from going on your own. These were special experiences with local people showing us their culture. I really loved it.  We found some gems. Some easy to find, some we just lucked into. The dinner with the Geiko/Maiko in Kyoto was super. I was speechless, and that doesn't happen very often. The tea ceremony was also special. The owner of the house was 17th generation, and his family's house has been there since 1555. You could just smell the history. Both would be at the top of my list of recommendations.

There was no way I could have done this on my own and planned this in two weeks, and even if I could have done it, I'm not sure we would have been able to do the things that Gina helped plan for us. Epic trip. My wife was super happy!

Joseph Glynne and family travelled to Greece, September 2017

"The main thing that made using Exsus great was Gina. Right from the first call down to the last she was absolutely fantastic! She couldn't do enough for us and even managed to wangle us an upgrade which absolutely made the trip. I have to say - Gina has been beyond fantastic throughout this whole process. I cannot praise her enough, she's an absolute star. The Sani Resort was phenomenal. The setting, the staff, the food, the creche. #Dreamy. The breakfasts especially, but also the buffet-style dinners were absolutely DREAMY. The best breakfasts I've ever had on holiday - and you get a whole jug of freshly squeezed OJ (The tastiest OJ of all time. Not an exaggeration!).

Highlights: the resort in general, especially the beach, as the sea was so great. But the creche was the real highlight as Gracie, our daughter, loved it and we got to have chill time every day."

Rachel A and family travelled to Canada, August 2017

"We had a fabulous trip in Canada - such a great mixture of places to visit, places to stay and things to do and see, and Exsus was always helpful, responded to our queries quickly and was so helpful while we were away. We absolutely loved Tweedsmuir Park Lodge, Wickaninnish Inn (especially the beaches) and Moraine Lake Lodge (especially the food and the great location).

The guides were fantastic, so knowledgeable, and gave us so many insights into the nature and culture of the region. We saw black bears at very close quarters, which was amazing, and really enjoyed snorkelling with salmon - a very different activity. The two boat safaris were fantastic: we were incredibly lucky as we saw quite a few grey whales, chased a pod of orcas, and also saw sea otters and sea lions. In the afternoon we watched a couple of male bears and a mother and her cub."

Eamon Lynam and family travelled to South Africa, July 2017

"Our safari in South Africa was excellent in every aspect. Victoria Falls is a must-see for anybody visiting the area!"

EDeAnna and Joe travelled on honeymoon to Spain, June 2017

"Our honeymoon in Spain was all we hoped it would be, with the hotels, guides and drivers choreographed perfectly, allowing us to truly enjoy the areas we were able to visit. Our highlights include exploring Seville, visiting the amazing King's Palace, and in Barcelona, seeing the Sagrada Familia, of course - a true man-made wonder of the world! Santa Eulalia was the perfect ending to our trip: quaint and laid-back for relaxing in a beautiful atmosphere with very friendly staff. 

Alison has been a joy to work with from the beginning, and she had a genuine interest in providing a honeymoon that will always be cherished, and kudos for providing personal touches along the way!"

Mr and Mrs Shears travelled to Scotland, June 2017

"Alison was brilliant. Attentive and full of ideas and enthusiasm. I felt like I was her only customer! We just wish we could have been able to try more of her suggestions! The Balmoral in Edinburgh was outstanding, and the Dome restaurant is stunning and was a great way to finish our holiday." 

Nigel Dryden and partner travelled to Peru and the Galapagos, June 2017

"The trip to Peru and Galapagos was awesome. Loved it all. We wouldn't change a single thing! We loved seeing the howler monkeys at Inkaterra Hacienda Concepcion, going wildlife spotting in the Amazon and snorkelling in the Galapagos. Millie has great knowledge and good recommendations, and was really helpful during the planning, as she was always willing to make and suggest changes." 

Nicole and Thomas Horn travelled to Greece, May 2017

"Exsus is the best travel company! Gina was so personal, I felt like I was her only client. I loved the location she picked for our car rental, it was very easy to get out of central Athens. Everything was wonderful. We loved driving through Greece. At some points it felt like we were in Italy, then California, then the Alps! So much fun!" 

Lisa and partner travelled to Costa Rica, May 2017

"It was a very well-planned itinerary. The service at all points was professional and courteous as well as timely. I did like the Vamoos travel app too. Millie provided excellent suggestions along with great details to allow us to capture an ideal and comprehensive experience in Costa Rica. I was very impressed with the fact that we could converse about the trip details during our time away. Our highlights were the people, the service and the beautiful landscape. We also loved the restaurant La Divina Comida in San Jose." 

Devina and Nila travelled to Vietnam, May 2017

"Our trip to Vietnam was a perfect balance between a charming historical town (Hoi An), a beach escape (Nha Trang) and a developing but dynamic city break (Saigon). Whilst Hoi An is steeped in colonial history and its lantern-lined streets are full of charm, Nha Trang’s beaches must be among the best in Asia and are not far from stunning Buddhist pagodas. Saigon, meanwhile, has a real buzz and with its French-style boutiques and trendy coffee houses, is incredibly cosmopolitan.

Our welcoming guides met us on arrival and provided insightful overviews of the history and highlights of each area. They were also more than helpful to tailor our tours to accommodate particular things/places we wanted to visit. Each of our hotels (Maison Vy in Hoi An, Mia Resort in Nha Trang, and Fusion Suites in Saigon) were well chosen, particularly as we both like boutique-style hotels. The food and drink was probably the icing on the cake of the trip – everything from juices on the street and the wonderful summer rolls in the markets, to vegetarian eateries and the exotic fruits.

Flora has been excellent in organising a trip, at a reasonable price, incorporating everything we wanted to see within a short time-frame – thank you so much!" 

Varun and Arpitaa Agarwal travelled to Italy, May 2017

"The trip was awesome... we could've stayed for longer! Italy is a great destination and we covered a lot. Everything was well taken care of, with no issues at all. Both of us were very happy and enjoyed ourselves. The Monastero Santa Rosa and the Capri Palace Hotel & Spa are in a different league, and we got upgrades as well. 

Gina was great. She has been extremely helpful, polite and courteous, and understood my requirements very well. The trip she planned out was excellent and I can't thank her enough." 

Linda Beidler-D'Aguilar and partner travelled to Namibia, May 2017

"We were so very excited about this trip to Namibia because it's been a dream of ours for a number of years - and it surpassed our highest expectations. Raquel did an outstanding job - she provided lots of information, and worked hard to customise our journey. The Kulala and Ongava lodges were outstandingly comfortable, with excellent amenities and service. Kulala stood out because of the chance to sleep on a rooftop bed, while Ongava's reserve was breathtaking. Our time at the Desert Rhino Camp was the unquestionable highlight of our trip because the experience itself was so unique - but even more because of the warmth of the welcome, the charming staff and guides and the quality of the hospitality. We were sad to leave!

Our guide and driver, Stewart, was exceptionally well-informed, knowledgeable and personable. We had a wonderful time with him, learning about the flora and fauna - plus lots of laughs. Travelling in a Toyota Land Cruiser was an exceptionally comfortable way to see Namibia, and gave us unparalleled game viewing opportunities as well. Stewart's breakfasts in Sossusvlei after our early morning walks were delicious.

As well as the entire experience at the Desert Rhino Camp, and our wonderful guide, our other highlights include the astonishing number and variety of wildlife we saw in Etosha and Ongava, our drive up the Skeleton Coast en route from Swakopmund to Desert Rhino Camp (the seal colony at Cape Cross was unforgettable!), and the helicopter ride to the coast, which was terrifically fun and wildly scenic. We also recommend The Tug in Swakopmund - it was unique and the food delicious."

Michael and partner travelled to Vietnam, May 2017

"Vietnam was amazing. We loved going round the Cu Chi tunnels and found it very interesting. We also loved the Vespa tour. The Amanoi was just unbelievable. Amazing infinity pools, incredible service, great food, picturesque setting... What more can you say?!"

Vanessa Webber & her partner travelled to Oman, May 2017

"We loved Oman - beautiful country, peaceful people, mountains, desert, turtles, Muscat and beach. Still unspoilt. We particularly enjoyed sunset on the camel ride (very calm, well looked after camels) and sunrise where we walked up the sand dunes. Mohamed, our driver and guide was excellent - very helpful, very friendly, very knowledgeable.  Although the holiday was only eight nights, it felt like a long holiday and it was lovely and relaxing at the end. Alison was extremely helpful and knowledgeable; nothing was too much trouble."

Jennifer Wright & Daniel Kibblesmith travelled to Morocco, April 2017

"Our trip to Morocco was truly the best we've ever had. And we never could have done it ourselves! Dallal has been so patient and attentive, and has truly made this an outstanding experience. Our driver in particular was so helpful, whether it was showing us how to haggle or taking pictures to help us remember the trip. We were already excited about going up in the hot air balloon - but getting served a champagne breakfast onboard really turned it into one of the most memorable experiences we've had. Obviously, riding a camel is also something we might never get to do again, and the tent in the desert blew us away. We both found great souvenirs at the tannery in Fes, and I really loved getting to check out the parfumerie in Marrakech. Now, whenever I put on that perfume, I think of Morocco. 

If we had spent double the money and tried to do this ourselves we NEVER would have been able to plan the trip this well!"

Em & family travelled to Italy, April 2017

"Thanks Exsus once again for the unreal holiday in Italy! We enjoyed our private boat trip on Lake Como and the visit to Villa Balbiano, which most people don't even know about. Your guide was so knowledgeable she timed our tour so it was just us, and not with the main group. Thanks also for the suggestion for Hotel Villa Athena, a beautiful, charming hotel in Agrigento, and for arranging my mother's birthday dinner at the Michelin-starred restaurant Principe Cerami in Taormina, which was just perfect. Can't wait for our next trip!"

Terry and Nora Freeman travelled to Grenada, Caribbean, April 2017

"We would like to say thank you once again for your help, organisation and hard work for our fabulous holiday in Grenada. We felt like royalty! It was wonderful, and thank you also for the flowers for Nora's birthday - they were a lovely surprise. We enjoyed the VIP lounge in Grenada airport (another nice surprise), and our hotel, the Spice Island Beach Resort, was also wonderful. Our suite had a large plunge pool, a sauna, a patio area and a garden with our own lizard! The main pool, beach and views, as you know, are beautiful.

We could never get bored here: we went on several trips, and saw waterfalls, the rainforest, two chocolate factories, a nutmeg station, the old airfield, spice markets and the mysterious lake at an altitude of 1,000 feet. We also did a snorkelling trip - which is must - to the sunken statues of Artist Bay and the reefs of Flamingo Bay.

In summary, it was perfect for us, for what we needed this time, and as I said earlier the whole experience felt like we were royalty."

Ms S & family travelled to Italy, April 2017

"The trip to Italy was wonderful. Both cities [Florence and Venice] are magical places to visit and the hotels were perfect. All the organisation went like clockwork and we loved it. We will definitely be returning to both places!"

Nampetch & Narit travelled on honeymoon to Italy, March 2017

"Thanks to you and the Exsus team for an exceptional honeymoon trip you organised for us around Italy, including the room upgrades - this was perfect. All of the services and transportations were also seamlessly perfect. We really appreciated the notes and champagne you left in our rooms. We really enjoyed our time in Italy, and we will remember this trip for a long time to come. Thank you so much!"

Julian Smith & friends travelled to South America, March 2017

"The service we have had from Exsus all the way through our holiday in South America has been just about perfect: we really appreciate everything you have done."

Catherine McDonald travelled to Oman, February 2017

"Amazing trip - we are so glad that we travelled around so much in Oman. Alison structured an excellent itinerary for us and helped quickly and efficiently with small issues before we left.

Abdullah, our guide for the mountains and desert, was wonderful. He had a wealth of knowledge and was very thoughtful and flexible in the way that he tweaked our schedule. Made the holiday for us. The guide and driver for Muscat were both charming. We also went dolphin-watching in Muscat - and luckily saw some dolphins. Easy and fun.

The highlights - hiking in the mountains, the wadis, everything about the Alila Jabal Akhdar and, of course, Abdullah."

Phillippa Rooney & family travelled to Iceland, January 2017

"We saw some amazing sights in Iceland and enjoyed both the tour guides we had. We loved getting outside, walking, snowmobiling, etc, and we loved the super jeep! The guide was very nice and tuned in well to us, and we felt completely confident in his driving abilities which was quite important as he took the vehicle in all sorts of places we wouldn't have wanted to do ourselves! Svavar, the guide we had on the last two days, was also super - he was very interesting and funny and spent a lot of time helping our daughter Rose with her photography. 

Snowmobiling was fabulous and we had an amazing day seeing waterfalls and geysers. The jeep day to Thorsmork was also excellent - we went onto a glacier and saw an ice cave, and also went into a canyon and climbed up to a waterfall, which was quite an adventure. 

On the south coast tour, we saw where the volcano had erupted that closed Europe's airports, and the black sand beach and rock formations were well worth the visit, and we went to a glacier on the way back. 

Restaurants - the fish market that you booked for us was great, we had a round table for eight of us which worked really well. We had the tasting menu and it was really excellent. We also had a nice meal at KOL.

The Blue Lagoon was a great thing to do on the way to the airport - best airport travelling day we have ever had!" 

Mr & Mrs Rigg travelled to Thailand and Cambodia, January 2017

"Thank you so much for a wonderful holiday in Thailand and Cambodia. Everything was as we had hoped. The hotels were exactly what we had hoped for, the flights were good, the connections and taxis were all well organised... even the weather was perfect!

The guides were excellent, especially Silen, our personal guide in Cambodia. She was absolutely first class, with an extensive knowledge, perfect English and a good sense of humour. 

We will be back to Exsus again soon!"

Jacqui & Gary Moul travelled on honeymoon to Indonesia & Borneo, December 2016

"Thank you for putting together such an amazing honeymoon in Indonesia and Borneo for us. We had an amazing time, seeing new sights, experiencing things we could only dream of, and that will stay with us for the rest of our lives - we will probably relive them over and over again. 

The tour guide we had in Borobudur was brilliant. He was really friendly, and we hired him for an extra day, when he took us to see another couple of temples, which we loved, but also into someone's home where they made palm sugar. It was eye-opening. The hotel was amazing - thank you so much for the extra lengths you went to. The view of the temple from our room was so unexpected, and the sunrise over Mount Bromo was breathtaking. 

Then on to Borneo. This had been on our 'must see' list for many years. Our guide there was also friendly, and ever so welcoming. On the first evening, he took us into the rainforest near our hotel in the dark - we even had a few fireflies come round us. It was truly spectacular. We spent the following day on the boat - again the wildlife we saw was out of this world... kingfishers, jellyfish and crocodiles, to name a few. Then going into the feeding stations and seeing the orangutans up so close was most definitely a dream come true.  

As for Bali... what an amazing hotel. It was idyllic. A wonderful place to unwind and relax. Again the honeymoon greeting we received was so different - I loved the way they renamed the villas for each couple staying there. 

We wanted to say a really big thank you for making our honeymoon so special. We loved every second of it and now can't wait to decide where to travel to next."

Paul & Catherine Franchi travelled to Argentina, November 2016

"Our holiday was a truly wonderful, amazing experience - the whole trip ran like clockwork, the enjoyment we had was immense. Millie, who is a great travel expert, is very friendly and very professional with a pleasant persona, and she made us feel immediately at ease and answered any concerns we had. She’s obviously got good taste (!) and is an asset to your team. The whole tour was catered for - the areas we wished to see, flights (international and internal), hotels, taxi pick-ups, guides and tours.

We can't emphasise enough how much we saw of beautiful Argentina - the varied landscape, the friendly and welcoming people, the delicious food and the wonderful experiences. All the accommodation was fantastic, and the service of the local representatives was commendable - everyone was very friendly, welcoming and knowledgeable, a truly magnificent experience.

Every excursion was incredible and so diverse. The Iguazu Falls were amazing and unbelievable. Buenos Aires is beautiful - our highlights were the barrios of Palermo, La Recoleta, San Telmo, San Martin, Puerto Madero and of course La Boca. The tango show was lovely to say the least - the whole experience was exceptionally good, the food was delicious and the show itself was non-stop and so entertaining, we were sad when it finished!!! Mendoza is an incredible area, so full of history in its plazas, and with the whole viticulture industry against the backdrop of the beautiful and imposing Andes. The friendly Angela and Eduardo made our time at Candelaria del Monte, the estancia on the Pampas, incredible, from the service and the professionalism to the horse riding experience and the food.

Thank you to Millie for organising the whole itinerary, her first-hand experience made it all the more enjoyable. The personal touch made us feel confident that booking through Exsus was the right decision."

Phil & Julie Fox travelled to South Africa, October 2016

"I just wanted to say how much we appreciated your help in putting our recent holiday to South Africa together. We had an absolutely fantastic holiday - the attention to detail given by Exsus in the planning and choice of hotels/lodges was certainly not wasted. We had a truly marvellous adventure and no snags along the way at all. Mont Rochelle is awesome and I would recommend it without reservation. From start to finish, we just loved it and I hope in the future I/we will be able to call on you again to plan another great holiday."

Filippo E & his family travelled to Cambodia, Vietnam & Singapore, August 2016

"Everything was perfectly organised: we were met punctually at all our destinations; the local guides were all very helpful and enthusiastic with good levels of English and local knowledge; the hotels were top class and the mix of destinations was very good. Asia is definitely a good value destination for families compared to other parts of the world.  Exsus was proficient, knowledgeable and amazingly helpful."

David McOmish & his family travelled to Peru, August 2016

"We've done a lot of travelling over the years, and used loads of travel operators but Exsus is easily the best we've come across. The support and knowledge and basic hand-holding was exemplary. Really very much appreciated. Millie was absolutely excellent in terms of the advice and guidance she provided. All of her tips and advice were accurate and certainly helped smooth the progress of the holiday."

Katie Delanoe & her husband travelled to Malaysia and Borneo, July 2016

"I would just like to say the biggest ever thank you for helping to make our honeymoon in Malaysia and Borneo so fantastic. We are absolutely thrilled at how amazing our trip was. We could not have been happier with the trip and the itinerary you helped put together and the fantastic service you have all provided from start to finish - the organisation was exceptional.

The guides were fantastic and could not have done more to look after us. The staff at the lodges helped to make our honeymoon so memorable, with a cake in both lodges and all the staff singing to us - it was a lovely touch. 

We could not have asked for anything more and we are so grateful for all your hard work. We wouldn’t have changed a thing, and we do not have a single complaint. I am so grateful to have booked through such a fantastic company. Your staff are such a huge asset and no question was too much of a problem. 

Thank you so much again and we hope to book with you in the future. The whole trip was perfect from start to finish. I will highly recommend your services to my friends and colleagues."

Annie & Joe travelled to Panama, July 2016

"The trip to Panama was perfect! We absolutely loved everything. We would have never discovered Punta Caracol on our own, and it was amazing! Thank you for everything."

Dean & Julia travelled to Peru, July 2016

"Thanks for organising a fantastic holiday for us in PeruYour selection of hotels was spot on: they were a little oasis wherever we went and the itinerary was just what we were looking for. Nice touch in letting the hotels know it was our wedding anniversary as well, thanks for this - we were upgraded three times! The guides were excellent in every location, and very professional and helpful. I would recommend them and yourselves to anyone."

Mikhail travelled to Hawaii, July 2016

"My trip to the USA was absolutely amazing, and I'm definitely going to be using Exsus again! I will also be referring many other people - we have all loved the planning, the itinerary and the app."

Colin S travelled to Borneo, June 2016

"My trip to Borneo was very well organised, and my personal preferences were accommodated with no problem, including my choice of airport and a rail trip running out of Kota Kinabalu. The personalised app, with my itinerary, maps and weather information on it, was also useful. It is attention to little details like this that means I'll certainly be using Exsus again. The holiday was just great!"

Carol Haywood-Poole & Martin Holdridge travelled to Victoria Falls and Botswana, May/June 2016

"We had a sensational experience -  we were really well looked after and had a fabulous birthday. The Islands of Siankaba was outstanding, and so were the game drives and variety of animals. Overall, one of our best holidays."

Jon W travelled to Bali, Singapore and Lombok, May 2016

"We booked the best holiday we've ever had. It was literally the trip of a lifetime to Bali, Singapore and Lombok."


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