The recent outbreak of Coronavirus (Covid-19) has, understandably, caused a lot of uncertainty around international travel and whether or not it is safe to do so. Please be assured that at Exsus Travel our clients' wellbeing is our primary concern and we are doing everything we can to help those impacted by the ongoing situation.
To do this we are working closely with our partners on the ground in every country, ensuring we always have the most up to date information to hand. We are also carefully following the Government's Foreign & Commonwealth Office (FCO) guidance on foreign travel.
NEW FLEXIBLE BOOKING CONDITIONS
While we understand that many people have put holiday plans on hold during this difficult time, we want to encourage our clients not to forget their thirst for new adventures and desire to see the world. A holiday is something to look forward to, and we’d argue that that’s something we all really need right now!
So, to help make planning your next holiday a little easier, we have put in place a set of new flexible booking conditions.
For any new bookings made from now until 30th April 2020, which include travel up until 28th February 2021, we will waive our own amendment and cancellation charges, and clients will only be required to cover the cost of any applicable airline, hotel and other third party supplier charges.
Clients should also be aware that, in order to limit an outbreak, many countries have changed their entry requirements and introduced Coronavirus screening policies. We would always recommend that you comply with these procedures and check the FCO website in advance of your trip for more detailed, destination specific information. In cases where clients are due to travel to a country that the FCO advises against all but essential travel to, our experts will reach out to organise alternative arrangements.
Official guidance and information can be accessed on the Foreign & Commonwealth Office website and on the World Health Association (WHO) website.
If you have any questions or concerns regarding your holiday(s) with us, please contact your Exsus expert who will be happy to assist.