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Coronavirus Travel Information

The outbreak of Coronavirus (Covid-19) has, understandably, caused a lot of uncertainty around international travel and whether or not it is safe to do so. Please be assured that at Exsus Travel the wellbeing of our travellers is our primary concern and we are doing all we can to help those impacted by this ongoing, unprecedented situation. 

To do this we are working closely with our partners on the ground in every country, ensuring we always have the most up-to-date information to hand, and liaising with our hotels and guides to ensure that our travellers are as safe as possible, without impacting on the quality of our luxury tailor-made holidays. This includes ensuring current local guidelines and procedures in all our destinations are strictly adhered to and securely in place, including on social distancing, hygiene and sanitation. We are also carefully following the Government's Foreign, Commonwealth & Development Office (FCDO) guidance on foreign travel.

While we understand that many people have put holiday plans on hold during this difficult time, we want to encourage you not to forget your thirst for new adventures and desire to see the world. A holiday is something to look forward to, and we’d argue that that’s something we all really need right now!  
So, to help make planning your next holiday a little easier, we have put in place a set of new flexible booking conditions.

For any new bookings for the foreseeable future, we will waive our own amendment and cancellation charges, and you will only be required to cover the cost of any applicable airline, hotel and other third-party supplier charges.


You should be aware that, in order to limit an increase in Coronavirus cases, many countries have changed their entry requirements and introduced Coronavirus screening policies and other rules and regulations for travellers - and this situation regularly changes in destinations around the world. We would always recommend that you comply with these procedures and check the FCDO website in advance of your trip for more detailed, destination-specific information at the time of travel. In cases where you are are due to travel to a country that the FCDO advises against 'all but essential' travel to, our experts will reach out to organise alternative arrangements.

Official guidance and information, including the countries that are currently exempt from FCDO advice against 'all but essential' travel, can be found on the Foreign, Commonwealth & Development Office website and on the World Health Association (WHO) website.

The thrill of travel and discovering new places never goes away, and we continue to offer holidays and experiences that go above and beyond, in usual Exsus style - we want you to get back out into the world as soon and as safely as possible. We are here for you: if you have any questions or concerns regarding your holiday(s) with us and on the destinations that are best to visit at any given time, please contact our Exsus experts, who will be happy to assist and offer their advice and recommendations. 


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Exsus Travel Limited t/a Exsus Travel. Registered in England and Wales at this address: 1 Burwood Place, London, W2 2UT. Company No. 3385363. VAT No. 719-221840.

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All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
We are a member of ABTA (ABTA No. Y6561) which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money.
International Passenger Protection (IPP)
In accordance with the Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018, all passengers booking with Exsus Travel are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Exsus Travel. There is no requirement for financial protection of day trips, and none is provided. Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with Exsus Travel. If you have booked and/or paid direct to a Travel Agent for a holiday with Exsus Travel please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk.
Claims procedure: you must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator to: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff,  CF10 3DQ, United Kingdom. Tel: +44 (0)345 266 1872.
Email: Insolvency-claims@ipplondon.co.uk or online at http://www.ipplondon.co.uk/claims.asp