Exsus Travel has been creating luxury tailor-made holidays and bespoke honeymoons for over 20 years - our success stems from our staff, the experts responsible for crafting and personalising the itineraries and the exceptional luxury holidays that we offer. They are chosen because of their matchless destination knowledge and because they absolutely understand that it's the little touches and intangible extras that really make a client's time away special and that much more individual.
Working for Exsus Travel is exciting and varied. There are lots of opportunities for development and progression, allowing people to achieve their personal goals. So, share your passion for travel with the people who continuously offer exceptional service and start on a career with one of the leading luxury travel tour operators.
Are you passionate about travelling? Keen to work in the travel and leisure industry? If yes, an exciting job opportunity has arisen to join Exsus Travel, a private luxury tailor-made tour operator, as an Operations Executive. This is an excellent opportunity to ensure pre-travel operations run smoothly for all clients, by liaising with the sales team, product, airlines, suppliers and clients.
Sales Support Responsibilities
Checking all bookings at confirmation and finals stage, ensuring the smooth running of the booking from start to finish and eliminating errors which could be costly for the company.
Produce accurate documentation ensuring it is packaged and dispatched on time.
Assisting with telephone calls, taking messages as required.
Updating documentation as and when required
Airline co-ordination to include: Managing airline queues, airline contracts & ticketing in Amadeus, obtaining best possible classes & use of contracts to obtain the best possible fare. General trouble shooting, processing refunds through BSP and monitoring ADMs. Corresponding with airline consolidators.
Implement operational processes and streamline procedures as and when required, often taking on adhoc projects under own initiative.
Assisting sales team with operational problems such as BA strikes and foreign office advice.
Sending client receipts daily.
Office Management Responsibilities
Ensuring office H&S standards are in place.
Managing office stock levels.
Liaising with the building management company to ensure the office/building facilities are functioning as they should.
Post dispatch, manage courier bookings destined within the UK and overseas.
Organise & manage shop rota.
Manage & update holiday rotas and ensure Fam trip approval forms are completed by staff.
Ad hoc duties for Directors & owner to include personal hotel booking and minute taking.
Requirements for the role:
Experience of working for a tour operator in a support role, knowledge of Amadeus or another GDS, ticketing & airline contracts experience. A team player who is also happy to work alone at times on their own initiative.
Please email your covering letter and CV to firstname.lastname@example.org