The recent outbreak of Coronavirus (Covid-19) has, understandably, caused a lot of uncertainty around international travel and whether or not it is safe to do so. Please be assured that at Exsus Travel the wellbeing of our travellers is our primary concern and we are doing all we can to help those impacted by this ongoing, unprecedented situation.
To do this we are working closely with our partners on the ground in every country, ensuring we always have the most up-to-date information to hand, and liaising with our hotels and guides to ensure that our travellers are as safe as possible, without impacting on the quality of our luxury tailor-made holidays. This includes ensuring current local guidelines and procedures in all our destinations are strictly adhered to and securely in place, including on social distancing, hygiene and sanitation. We are also carefully following the Government's Foreign & Commonwealth Office (FCO) guidance on foreign travel.
NEW FLEXIBLE BOOKING CONDITIONS
While we understand that many people have put holiday plans on hold during this difficult time, we want to encourage you not to forget your thirst for new adventures and desire to see the world. A holiday is something to look forward to, and we’d argue that that’s something we all really need right now!
So, to help make planning your next holiday a little easier, we have put in place a set of new flexible booking conditions.
For any new bookings for the foreseeable future, we will waive our own amendment and cancellation charges, and you will only be required to cover the cost of any applicable airline, hotel and other third-party supplier charges.
You should be aware that, in order to limit an outbreak, many countries have changed their entry requirements and introduced Coronavirus screening policies - and this situation regularly changes in destinations around the world. We would always recommend that you comply with these procedures and check the FCO website in advance of your trip for more detailed, destination-specific information at the time of travel. In cases where you are are due to travel to a country that the FCO advises against 'all but essential' travel to, our experts will reach out to organise alternative arrangements.
Official guidance and information, including the countries that are currently exempt from FCO advice against 'all but essential' travel, can be found on the Foreign & Commonwealth Office website and on the World Health Association (WHO) website.
The thrill of travel and discovering new places never goes away, and we continue to offer holidays and experiences that go above and beyond, in usual Exsus style - we want you to get back out into the world as soon and as safely as possible. We are here for you: if you have any questions or concerns regarding your holiday(s) with us and on the destinations that are best to visit at any given time, please contact our Exsus experts, who will be happy to assist and offer their advice and recommendations.